Aloha United Way (AUW) has connected Hawaiʻi residents to social services through 211 since 1990 when they transitioned a paper record-based service to an electronic database of over 3,000 health and human service programs across Hawai‘i. Since then, AUW 211 has emerged as an important resource that allows community members to access social services of all kinds. By offering a call line, text, email, live chat, and online access, AUW helps community members in need navigate a service provider landscape that may offer a lot of assistance but can be difficult for many to access on their own.